Yes, all information you discuss with your psychologist/counsellor is confidential in all your sessions. However, there are two exceptions to this rule; firstly, when your psychologist/counsellor believes you are at risk of harm to yourself or someone else. The second exception is in relation to court orders. Your psychologist/counsellor will explain these limitations to confidentiality with you during your sessions.
When you arrive at your appointment you will be given some paperwork to fill out including basic contact details, a questionnaire called the DASS21 and a consent form about confidentiality and fees. Your psychologist/counsellor will allow opportunity for you to ask any questions and will explain confidentiality in detail with you. The remainder of the session includes discussing the issues that have brought you to therapy. For your psychologist/counsellor to understand your concerns and challenges they will guide you through the discussion to explore relevant background history including past therapy sessions, work history, family and social relationships, diet and exercise habits, quality of sleep and any mental health symptoms. Your psychologist/counsellor will collaborate with you at the end of the session to work out therapy goals you would like to achieve and may suggest a treatment plan at the time of the first session. However, sometimes this treatment plan may take longer to develop than after your first session depending on what your concerns and challenges are.
Allow an hour for your session: 50 minutes with your psychologist/counsellor and by the time you pay for the session and make another appointment it will make up the full hour.
No, there is no limit, however your psychologist/counsellor will assist you in forming therapy goals at the beginning of your engagement in therapy and recommend a treatment plan. The number of sessions you will need to access will be based on your therapy goals and treatment plan.
Yes and no.
​
Yes: If you are wanting to access services provided by a psychologist at ReGen Psychology by using your Mental Health Care Plan from your GP as this makes you eligible for a Medicare rebate.
Yes: For DVA, WorkCover QLD and insurance claims.
No: Self-referral is available to see any of our psychologists or counsellors at ReGen Psychology if you or someone else are paying for the sessions.
No: If you are eligible for Private Health insurance rebates providing the policy includes psychology. Please note: each Private Health fund differs regarding the number of sessions and the rebate amount.
If you have a GP Mental Health Care Plan (MHCP) you will be eligible for an initial 6 sessions. If after these sessions, you visit your GP and they review your MHCP you will be able to access another 4 sessions. You will be able to access the total of 10 sessions within a 12-month period or within the same calendar year.
There is a difference in the Medicare rebate when you see a Clinical Psychologist or a Psychologist. Please refer to Medicare rebate amounts below:
ServiceSession PriceMedicare RebateGapClinical Psychologist$277$149.05$127.95Registered Psychologist$210$101.55$108.45Counsellor$115N/AN/AProvisional Psychologist$115N/AN/AStudent Counsellor$60N/AN/ACouples Therapy$305N/AN/AClinical Psychologist
$277
per session
$149.05
Medicare rebate
$127.95
Gap
Registered Psychologist
$210
per session
$101.55
Medicare rebate
$108.45
Gap
Counsellor
$115
per session
N/A
Medicare rebate
N/A
Gap
Provisional Psychologist
$115
per session
N/A
Medicare rebate
N/A
Gap
Student Counsellor
$60
per session
N/A
Medicare rebate
N/A
Gap
Couples Therapy
$305
per session
N/A
Medicare rebate
N/A
Gap
After paying the full amount for the session, the rebate is refunded at the time of the appointment via the EFTPOS machine with a Medicare card and a debit card.
You will be issued with a receipt, and you will be able to claim back your Medicare rebate online via MyGov.com or the Medicare app.
No, if using your MHCP you will need to pay the full amount as Medicare won’t allow this.
Yes, you can. It will depend on your Private Health Fund policy as to how many sessions you will be covered for. Please contact and ask your Private Health Fund as all policies vary.
Yes, if you see Anita, you can. If you have your Private Health card at the time of the appointment and it scans through the EFTPOS machine. Your Private Health fund will pay Anita, and you pay the difference. If your card doesn’t work at the time of the appointment, you will be issued with a receipt after you have paid the full amount and then you will have to claim your rebate back from your Private Health fund. Please note counsellors and provisional psychologist services are not covered by private health funds.
No, you can only use one or the other. If you have a Mental Health Care Plan it is recommended that you use all your sessions on this plan first; you can then use your Private Health Fund rebate on further sessions.
At ReGen Psychology we believe in providing an affordable service for all our clients with competitively priced fees. Our fees are set at a lower rate than the current Australian Psychological Society (APS) recommended fee of $300 for a 46–60 minute consultation. Therefore, ReGen psychologists don’t bulk bill. Concession rates may be available in cases of financial hardship. Please speak to your treating psychologist if you believe you may be eligible.
Our cancellation policy allows you to give notice that you would like to reschedule or cancel an appointment within a reasonable timeframe (24 hours notice) and you won’t be charged. If you fail to cancel or reschedule your appointment under a 24 hour period or do not attend your appointment there will be a $50 fee that you will need to pay. Please keep in mind that a late cancellation impacts other clients on the waiting list and the psychologist/counsellor that has kept this time exclusively for your psychological care. Exceptional or unforeseen circumstances may be considered at the discretion of your treating psychologist/counsellor. You will be unable to claim a Medicare or Private Health rebate for a cancellation fee.
Yes, if you are approved for sessions provided by a psychologist through your WorkCover claim. All Clinical and registered psychologists at ReGen Psychology are WorkCover QLD service providers.
Yes, if you have a referral and are approved for sessions. Clinical and registered psychologists at ReGen Psychology are DVA service providers. Provisional psychologists and counsellors are unable to offer DVA services.
ReGen Psychology offers different services for different age groups. Please contact our admin staff to discuss further.
​
• Anita - 18+ years
• Roberta - 4+ years
• Megan - 40+ years
• Natalie - All ages
• Elsie - All ages
Frequently Asked Questions
